Frequently Asked Questions

You've got questions, we've got answers.

Backers

When should I expect to receive what I have backed?

Depending on the complexity of a project and the number of items that need to be manufactured, it may be up to eight weeks before you receive your item. Note this time may be further extended if the designer of the project chooses to make changes to a functional design based on limitations discovered in the prototype phase. Please direct questions regarding the estimated delivery to us at: CustomerService@MetalIdeaFactory.com

Return Policy

Once a project ends, all sales are final. Should you order a product from the Hall of Fame, you have 30 days to return or exchange it and you will be responsible for shipping the product back to us.

I'm new. How does this site work?

Welcome, and thanks for visiting us! We bring together crowdfunding, producing and fulfilling fantastic ideas for products made of metal. New to crowdfunding or want to learn about what makes us different from other platforms? Visit our What is MIF page for more details.

I'm outside of the US. Are there additional international shipping charges?

Yes. Costs will vary depending on the project, but we will provide fair international shipping charges.

Designers

Will my project be included in the Hall of Fame?

Yes, successful projects will be featured in our Hall of Fame section. We will produce 10 extra pieces that we will inventory, sell and fulfill from our main office.

Will I receive a prototype prior to going live?

If your product is a unique design and will have specific functionalities, you have a couple of options for receiving samples. 1.) You may choose to absorb the initial production costs before your campaign goes live, and recover those costs if your project is successfully funded. 2.) Alternatively, you can wait until you receive funding and then order samples. You may work with us to improve the design before mass production and shipping to your backers.

What happens if my project is not funded?

You have the option of making changes to your design and requesting to re-post your project.

I'm new to Metal Idea Factory. How does it work?

Welcome, and thanks for visiting us! We bring together crowdfunding, producing and fulfilling fantastic ideas for products made of metal. New to crowdfunding or want to learn about what makes us different from other platforms? Visit our What is MIF page for more details.